InMoment, a customer experience management company, has recently announced the launch of a new innovation for voice of customer (VOC) platform. The platform leverages GPT technology to automatically identify and categorize customer feedback, making it easier for organizations to understand their customers’ needs and respond to their feedback. This innovation marks a significant step forward in the field of customer experience management.
The GPT technology used in InMoment’s new VOC platform is based on machine learning algorithms that are capable of understanding natural language. This means that the tool can analyze customer feedback in real-time and categorize it into meaningful insights. The platform can identify topics, themes, and sentiment in customer feedback, helping organizations to understand the root cause of customer issues and improve their products and services accordingly.
Also, InMoment is leveraging next-gen AI technology in order to create smart feedback examples. This functionality helps organizations in generating granular and high specialised data sets by reducing manly hours. It further helps users in generating meaningful survey feedback examples to improve text analytics model accuracy and benefiting the client by decreasing the time to market new models.
Overall, InMoment’s new VOC platform will help organizations to improve their customer experience management strategies. By using GPT technology to automatically analyze and categorize customer feedback, organizations can gain valuable insights into their customers’ needs and preferences. This can help organizations to make informed decisions and take proactive steps to improve their products and services, ultimately leading to better customer satisfaction and loyalty.
Author : Preshit Parab Analyst at Quadrant Knowledge Solutions
