21st July 2023: Quadrant Knowledge Solutions announced today that it has published a SPARK Matrix analysis of the global Communications Platform as a Service (CPaaS) Market.
The Quadrant Knowledge Solutions SPARK Matrix™: Communications Platform as a Service (CPaaS) includes a detailed analysis of global market dynamics, major trends, vendor landscape, and competitive positioning. The study provides competitive analysis and ranking of the leading Communications Platform as a Service (CPaaS) vendors in the form of its SPARK MatrixTM. The study provides strategic information for users to evaluate different vendor capabilities, competitive differentiators, and market positions.
According to Umang Thakur, Associate Director of Research, at Quadrant Knowledge Solutions, “The CPaaS market has advanced beyond fundamental voice and messaging APIs to address more complex use cases that can be customized for vertical markets. CPaaS vendors continue to strengthen their ability to offer integrated communication channels through self-service and developer support business models.”
Abhishek Ghosh, Analyst at Quadrant Knowledge Solutions, also adds. “CPaaS vendors are continually enhancing their services by focusing on omnichannel capabilities and customer-centricity, aiming to deliver more advanced and tailored solutions that meet individual business needs. They are also striving to offer integrated solutions that combine Unified Communications as a Service (UCaaS), Communications Platform as a Service (CPaaS) and contact centre (CCaaS) capabilities to better serve users’ specific requirements. Users can improve their customer experience and effectively cater to end customers in real-time, elevating their communication strategies to new levels by leveraging Communications Platform as a Service (CPaaS)”
The research includes detailed competition analysis and vendor evaluation with the proprietary SPARK MatrixTM analysis. The Communications Platform as a Service (CPaaS) SPARK MatrixTM includes an analysis of vendors, including 8×8, Airtel, Avaya, AWS, Bandwidth, BICS, Cisco, CM.com, Comviva, Gupshup, Infobip, IntelePeer, Kaleyra, LINK Mobility, Mavenir, MessageBird, Mitto, Plivo, Radisys, Route Mobile, Sinch, Soprano Design, Syniverse, Tanla, TATA Communications, TeleSign, Telnyx, Twilio, UIB, Vonage, and Zenvia.
About Quadrant Knowledge Solutions
Quadrant Knowledge Solutions is a global advisory and consulting firm focused on helping clients as a strategic knowledge partner in achieving business transformation goals with Strategic Business and Growth Advisory Services. Quadrant’s research and consulting deliverables are designed to provide comprehensive information and strategic insights for helping clients formulate growth strategies to survive and thrive in ever-changing business environments.
For more available research, visit: https://quadrant-solutions.com/market-research/
Mr Ajinkya Ingle
Quadrant Knowledge Solutions
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