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SPARK Matrix™: Contact Center Outsourcing Services, Q2 2023

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Contact Center Outsourcing Services Market – A Comprehensive Study by Key Players

The Quadrant Knowledge Solutions SPARK Matrix™ provides competitive analysis & ranking of the leading Contact Center Outsourcing Services Vendors.

25 July 2023: Quadrant Knowledge Solutions today announced the publication of the SPARK MatrixTM analysis of the global Contact Center Outsourcing Services Market.

The Quadrant Knowledge Solutions SPARK Matrix™: Contact Center Outsourcing Services includes a detailed analysis of global market dynamics, major trends, vendor landscape, and competitive positioning. The study provides a competitive analysis and ranking of the leading Contact Center Outsourcing Services vendors in the market.
The study provides strategic information for users to evaluate different vendor capabilities, competitive differentiators, and market positions.

According to Umang Thakur, Associate Research Director, at Quadrant Knowledge Solutions, “In today’s competitive business landscape, customers expect a seamless and connected experience, regardless of how they choose to interact with businesses. Hence, many businesses rely on a single platform for contact center outsourcing that can bring their digital-first CX solutions together. From a service provider’s perspective, it is imperative that contact center outsourcing vendors remain technologically updated to stay ahead of the competition.

Abhinav Das, Analyst at Quadrant Knowledge Solutions adds, “The vendors in the Contact Center Outsourcing Services are consistently improving their offerings due to the dynamic environment and higher customer expectations. The Contact Center Outsourcing Services providers have started to focus on omnichannel and hybrid CX delivery model through the aid of solutions such as intelligent automation, smartshoring services and advanced analytics services. Users can improve their customer experiences by leveraging Contact Center Outsourcing Services through which vendors can assist them to concentrate on their core strengths through scalable support solutions like digital transformation services, experience design services, knowledge management services, and content moderation services, among others.”

Quadrant Knowledge Solutions conducted an in-depth analysis of major Contact Center Outsourcing Services vendors by evaluating their products, market presence, and customer impact.

The research includes detailed competition analysis and vendor evaluation with the proprietary SPARK Matrix analysis. The SPARK Matrix includes ranking and positioning of the leading Contact Center Outsourcing Services vendors with a global impact, including: Concentrix, Teleperformance, Webhelp, Foundever, Wipro, Tech Mahindra, TELUS International, TTEC Sutherland Global Services, Alorica, Transcom, HGS, Atento, Capita, Genpact, HCL, EXL, WNS, NTT Data, Qualfon, Hexaware, Intouch CX, Firstsource, StarTek, VXI, CGI and Datamatics.

About Quadrant Knowledge Solutions

Quadrant Knowledge Solutions is a global advisory and consulting firm focused on helping clients as strategic knowledge partner in achieving business transformation goals with Strategic Business and Growth Advisory Services. Quadrant’s research and consulting deliverables are designed to provide comprehensive information and strategic insights for helping clients formulate growth strategies to survive and thrive in ever-changing business environments.
For more available research, visit: https://quadrant-solutions.com/market-research/

Contact:

Mr Ajinkya Ingle
Quadrant Knowledge Solutions
Regus Business Center 35 Village Road, Suite 100,
Middleton Massachusetts 01949 United States
Email: ajinkya@quadrant-solutions.com
Phone: (+1) 978-605-1066