Perceptyx acquires Humu
Perceptyx, the leading platform for employee listening and manager effectiveness, has announced its acquisition with Humu, a technology company known for using science based ‘nudges’ for enhancing business
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Our strategic research and consulting deliverable are designed
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The major technology disruptions to look for in 2022 & beyond
Our strategic research and consulting deliverable are designed to provide comprehensive information and strategic insights to our clients enabling
them to achieve business transformation goals.
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Our strategic research and consulting deliverable are designed
to provide comprehensive information and strategic insights to
our clients enabling them to achieve business transformation goals.
to provide comprehensive information and strategic insights to
our clients enabling them to achieve business transformation goals.
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Amazon’s Bezos to Face Unprecedented Protests During India Trip
Promise scholarships cover up to full college tuition for students who’ve attended New Haven Public Schools during some or all of their K-12 years, and the organization also provides scholarship recipients with advice, mentorship, career skill workshops, and connections to paid summer internships in New Haven — many of which are based at Yale.
Presenter: Apoorva Dawalbhakta
Webinar topic: The Attended Automation Impact—for Your Agent and Customer Experiences
Date and Duration: Thursday, June 16th, 2022, 1 hour
Webinar topic: The Attended Automation Impact—for Your Agent and Customer Experiences
Date and Duration: Thursday, June 16th, 2022, 1 hour
The Attended Automation Impact—for Your Agent and Customer Experiences
Business digitization is no longer a bonus feature, but a necessity. As a result, businesses now must personalize customer experiences to differentiate themselves from their competition, such as using curated AI software to customize specific use cases. One kind of AI software, attended automation, contains different automation technologies, including cognitive automation and robotic process automation, and together they form the core of digital transformation technologies for businesses looking for an edge.
To simplify workflows both in the front and back offices, NICE has developed its proprietary attended automation solution: NEVA (NICE Employee Virtual Attendant). The virtual attendant automates mundane tasks and employee guidance, transforming the end-to-end employee experience. NEVA is the employees’ personal assistant, enabling efficient customer service with a human touch.
Attendees will learn about:
• The dynamics of attended automation, its value, and use cases
• How attended automation is transforming the customer experience
• How attended automation is improving agent performance
• Quadrant’s recommendations on selecting and adopting attended automation
• Why NEVA stands out in the attended automation market
• The dynamics of attended automation, its value, and use cases
• How attended automation is transforming the customer experience
• How attended automation is improving agent performance
• Quadrant’s recommendations on selecting and adopting attended automation
• Why NEVA stands out in the attended automation market
Presenting
Apoorva Dawalbhakta
Associate Director,
Quadrant Knowledge Solutions
Karen Inbar
Director of Marketing,
Advanced Process Automation, NICE
Participating/organizing companies: Quadrant Knowledge Solutions | NICE