Clarivate, a known provider of insight & analytics services, and a major vendor of customer journey mapping, has made a strategic decision to reduce its board size from 14 to 11 with the aim of improving its organizational decision-making capability.
Headquartered in Philadelphia, USA, Clarivate focuses on scientific and academic research, patent analytics and regulatory standards, pharmaceutical and biotech intelligence, trademark protection, domain brand protection, and intellectual property management services. The company has strengthened its CJM offerings post acquisition of CX consulting & CJM solutions provider CustomerFirst Now. Clarivate through its CFN Insight platform facilitates CJM capabilities that include persona views and visualization, journey mapping visualization, data drill down, collaboration and actions, data management, role-based support, data reporting and views, and journey map summary analytics.
To develop the governance module, 3 of the directors Balakrishnan S. Iyer, Kosty Gilis and Roxane White have agreed to vacate their position which is followed by a quick restructuring of board comprising 10 out of 11 directors working at independent designation and 45% of its quorum comprising female or racially diverse demographic. This new strategy of reducing board size and including personnel from diverse demographic & experienced background from technology, information services, corporate finance, merger & acquisition, & HR domains will enable Clarivate focus on long-term profitable growth.
Mural’s product enhancement strategy to enhance collaborative working. Mural along with reintroducing its new brand identity has introduced a new user interface (UI) for its digital whiteboard product and a first of its kind collaboration skills development offering.
Nikhilesh Naik, Analyst, at Quadrant Knowledge Solutions.